Terms and Conditions

We are required to give you information on aftercare after each applicable treatment, even if we have given you the information before.

Animals, excluding Guide Dogs, are not permitted.

Please arrive for your appointment 5 to 10 minutes early. If you arrive late for your appointment, we may not be able to accommodate you, and you may still be charged in full.

We require 48 hours’ notice to amend or cancel any appointment. If less than this is given, you may be charged in full. Where a deposit is taken for an appointment, the appointment cannot be moved to a later date or time without forfeiting the deposit.

Any Children under the age of 16 must be supervised at all times.

To ensure your safety and comfort, we may require you to complete a Consultation Form before a treatment is performed. Certain services, including but not limited to Hair Colour require a Patch Test a minimum of 48 hours in advance of an appointment, and an additional Patch Test once every 6 months, or if your medical history changes. Appointments that require a Free Consultation and Patch Test cannot be booked until these are performed.

If for any reason you're unhappy with your service, please do not hesitate to let us know before leaving the salon, and we will happily rectify it free of charge.

Deposits are non-refundable and non-transferable. Where a deposit is taken for an appointment, the appointment cannot be moved to a later date or time without forfeiting the deposit. If you must cancel or rebook your appointment, we respectfully request at least 24 hours’ notice. Cancellations or missed appointments without 24 hours’ notice will result in a charge of part, or all of the service amount.

Discounts are applied at C Bay Salons’ discretion, and can be withdrawn or modified at any time, without notice. Any Discounts cannot be used in conjunction with any other offer or Discount, and are non-transferable.

We are unable to provide services for clients who are under the influence or drugs and/or alcohol.

Expire 12 months from the date of purchase. All gift vouchers are non-refundable.